FAQ Common Questions
We understand that you may have questions concerning our operations. We have compiled a comprehensive list of frequently asked questions and their detailed answers. Find the time to go through them to see if your question has already been answered. Should you not find your question among the listed, feel free to contact us. We shall be happy to answer any questions you may have!
How long has Creative Design & Build been operational?
Creative Design & Build was created from one of the biggest contracting companies in the Golden State. We have 15+ years of experience in home remodeling and additions.
What services do you provide?
Creative Design & Build specializes in home remodeling and additions. We tackle kitchen remodels, bathroom remodels, roofing services, hardscaping services, flooring services, room addition, interior and exterior painting, as well as full remodeling.
Are you a licensed firm?
Yes, Creative Design & Build is licensed and registered by the California Department of Consumer Affairs Contractors State License Board under the license number 1045112.
What region do you serve?
Creative Design & Build serves the entire county of San Diego. We operate in any of the cities and towns within this area.
What are your hours of operation?
We are open from 9am to 5pm on weekdays and from 9am to 1pm on Saturdays. We remain closed on Sundays and public holidays.
Do you have professional designers and architects in your team?
Creative Designs & Build comprises of a family of qualified architects, builders, technicians, designers, project managers, and support staff.
How qualified is your team?
We have over one and a half decades of experience. Each of our professionals has undergone rigorous vetting which guarantees a competent and qualified team of experts. We never leave you in the hands of personnel with less than three years of experience. Additionally, every project (no matter how small) is overseen by a professional project manager.
Do you offer expert advice before embarking on projects?
We understand the complexity of some projects. Our qualified contractors are more than happy to provide professional advice based on years of experience. Should you need help, feel free to consult us.
How can you contact us?
Do you offer free estimates?
Yes we do. Simply head over to our services page. You shall find a free estimates section at the bottom. Alternatively, you may contact us via email or phone call for a no-obligation quote. Costs may vary depending on what materials are available on the market.
What next after a free estimate?
After you are satisfied with our estimate, we encourage you to contact us in order to set up an in-home consultation. Better results are guaranteed when our contractors survey the worksite for more accurate planning.
Is an in-home consultation necessary?
Yes it is. While an online quote provides you with a reliable estimate of the cost of the project, we insist on an in-home consultation in order to get a better understanding of the scope of the project. Our contractors are better able to serve you after an in-person survey of the project’s work site.
Can you build or remodel my home exactly as I want it?
Customer satisfaction is our main priority. Our contractors work hand in hand with you right from consultation to the project implementation. We play more of an advisory role, putting your interests first. Our goal is to serve you exactly as you wish. If something is not be possible, we immediately loop you in and work the way forward together.
Do you accept walk-ins?
We sure do. Should you prefer to meet us in person, our door is open during office hours. Simply make your way to 7959 Silverton Ave. Suite 201 San Diego, California.
Can you tailor my building or remodeling project to my budget?
We center our projects to the clients’ needs. We also offer instant quotes with a set standard of quality in mind. That said, we encourage our clients to strive to meet the recommended budget so as to ensure quality work. If it is not possible to work within the provided quote, we shall offer free advice during the initial consultation.
How long does a project take to complete?
Every project is different. There are variables that need to be considered such as the scale of the project, weather, and availability of materials in the market. We are able to provide you with a more accurate timeframe after surveying the worksite.
What is the guarantee that I shall be satisfied with your work?
Our work speaks for itself. We have over the years received positive reviews from past clients. Feel free to check our reviews from trusted reviewers like Yelp and Home Advisor. You can also visit our website to view the various projects that we have tackled in the past.
Are your services insured?
Creative Design & Build is a fully bonded and insured firm. Every service provided is insured against damage or loss, guaranteeing you a worry-free service.
Do you undertake insurance repairs?
Yes we do. However, the insurer needs to first accept the claim and approve us to start work. We of course require proof of acceptance from your insurer before we can carry out the work.
What payment options do you accept?
We accept cash, checks and credit. For credit payment, we need to confirm your credit rating before commencing any work.
Do you have flexible payment options?
We allow a flexible payment plan after establishing the credibility and trustworthiness of our clients. Feel free to call or email us to see if you qualify for the flexible payment option.
Do you offer discounts?
Yes we do! Clients get to enjoy 15% off full bath or kitchen remodels! Be sure to visit our website every once in a while to view the live discounts around the year.
Have a question that is not featured here? Call or email us!